Press Release

Philips ranks No. 1 in Overall Service Performance in Ultrasound All Systems 2007 IMV ServiceTrak™ reports

Results mark 15th year in a row for top performance in ultrasound

Andover, Mass.—Royal Philips Electronics (NYSE: PHG, AEX: PHI) announced today that customers have again rated its Medical Systems division No. 1 in overall service performance for Ultrasound All Systems, comprising Radiology/OB-Gyn and Cardiology instruments, in the annual IMV ServiceTrak™ surveys.  The results of the 2007 IMV analysis also show Philips earning a No. 1 ranking in overall manufacturer satisfaction and shares the No. 1 ranking for probability of repurchase for ultrasound.

 

“It is a testament to our dedicated service professionals to be recognized for top service performance for ultrasound for a 15^th consecutive year,” said Tom Kirkland, senior vice president of customer services, North America, for Philips Medical Systems. “IMV ServiceTrak surveys provide valuable feedback, not only to measure what we’re doing well, but also to identify areas for improvement. As we seek to deliver on our promise of sense and simplicity, we will continue to work harder and smarter every day to help our customers provide superb patient care.”

 

In an independent survey by IMV Limited, customers were asked to rate ultrasound systems manufacturers on a broad range of factors across the product ownership lifecycle. 

 

For the Ultrasound All Systems report, Philips received   top marks in 20 factors, including those of service engineer performance, satisfaction with service and manufacturer, help desk telephone support and remote dial-in diagnostic support. 

 

Philips also scored 12 top ratings in the separate 2007 Ultrasound Radiology / OB GYN ServiceTrak report published by IMV, outperforming competitors with the most No. 1 ratings in the industry and an overall service performance rating well above the nearest competitor.

 

 

For media inquiries, please contact:

Steve Kelly, Director, Public Relations
Tel: +1 425-487-7479
E-mail: steve.kelly@philips.com

Ian Race, Public Relations Manager
Tel: +1 978-659-4624
E-mail:  ian.race@philips.com

About Royal Philips Electronics

Royal Philips Electronics of the Netherlands (NYSE: PHG, AEX: PHI) is a global leader in healthcare, lighting and consumer lifestyle, delivering people-centric, innovative products, services and solutions through the brand promise of “sense and simplicity.” Headquartered in the Netherlands, Philips employs approximately 134,200 employees in more than 60 countries worldwide. With sales of USD 42.5 billion (EUR 27 billion) in 2007, the company is a market leader in medical diagnostic imaging and patient monitoring systems, energy efficient lighting solutions, as well as lifestyle solutions for personal wellbeing. News from Philips is located at www.philips.com/newscenter.