Assuring that your diagnostic imaging equipment receives timely service is essential to delivering a high level of patient care. With so many service activities to be scheduled and performed, it can be a daunting task to make sense of it all. Now, with Philips Service Information (PSI), a no-cost addition to our service program, access to information about your equipment has never been easier.
You can track previous, current, and future service data for selected Philips and non-Philips diagnostic imaging equipment through the PSI Web-based tool. It’s simple to log on to PSI from any location, over the Internet. Starting from a general dashboard view, you can navigate easily to a broad array of reports and information. Providing equipment status at a glance PSI provides detailed knowledge about your equipment:
- Complete, up-to-date information on equipment service status gives you a clear view of operational needs.
- Device performance reporting, uptime, service response time, order volume, and service activity histories help you identify trends
- Planned maintenance schedules and status information reduce the potential for unplanned interruption of clinical operations
- At-a-glance visibility of equipment status by modality, contract, and location
- Averages for key service measures, many with color-coded alerts, appear on the service dashboard
Simplifying administrative and regulatory reporting
With the powerful reporting capability built in to PSI, you’ll have the data necessary to monitor operational performance for resource and budgeting needs. Standard reporting gives you access to:
- Service activity history
- Planned maintenance completion records to help with Joint Commission reporting
- Uptime data
- On-site and technical response
- Order volume
You can receive updates on the status of each device as changes occur and monitor with color-coded alerts. Viewing service details for a particular device is as simple as selecting the device name. The Web tool can also be used by other personnel in your facility, with independent logon IDs, passwords, and access rights. With PSI, key service data and management tasks are easily accessible from a single source—whether you are working in your office, an imaging room or elsewhere in your facility. You can even print your reports through our PDF print export capability. Best of all, using PSI can free staff time to focus on operational excellence and patient care.
Delivered by a leader in imaging systems
As a world-class vendor of imaging systems and support services for multi-vendor systems, Philips brings in-depth experience and technical expertise to every service program. Philips understands that delivering exceptional quality and support are vital to improving cost-effectiveness, reducing equipment downtime, and serving more patients in your clinical operations.